WARRENTY & REPLACEMENT

REPLACEMENT PROCESS FOR DAMAGED OR MISSING ITEMS

While it is rare to receive a shipment with damage or missing items, the following scenarios are possible:

• Visible damage (damaged container/crate)
• Concealed Damage (damaged contents with undamaged container)
• Missing items in shipment

Visible damage or item shortages must be reported on the delivery receipt (be as specific as possible).

Concealed damage or missing items, discovered upon opening packaging, must be reported within 72 hours of delivery.
Direct Outlet LLC shall request replacement from the manufacturer on the customer’s behalf for any damaged or missing parts, provided the customer provides notification of the damage or item shortage within 72 hours of shipment delivery. Claims received after that time will not be honored.

WARRANTY – DUNDALK PRODUCTS

Dundalk LeisureCraft Inc. warrants saunas against defects in materials and workmanship under normal/residential use for a period of five (5) years from the date of receipt of the product by the original end-user consumer.

This warranty does not apply to normal wear and tear and/or natural weather conditions

This warranty does not cover regular required maintenance of the sauna (eg. tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines.
This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product.
This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

WARRENTY PROCESS

In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:

Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Direct Outlet deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.

Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.

All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).

Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.

WARRENTY

It is expressly acknowledged and agreed that Direct Outlet LLC is not a manufacturer of products. Any and all warranties provided for any products sold or distributed by Direct Outlet LLC shall be limited to those expressly provided by the manufacturer of those products. To the extent permitted by applicable law, Direct Outlet LLC expressly disclaims any and all other warranties, whether expressed or implied, and whether arising by operation of law, course of dealing, usage, trade or otherwise, and expressly excludes and disclaims any and all implied warranties including, but not limited to, merchantability or fitness for a particular purpose.